1st of all, regarding the IRS phone number... Google "IRS PHONE NUMBER", any & all of them typically route to the main (which ends in 1040)! It is not rocket science. 2nd of all, none of this has anything to do with TurboTax. They merely processed our returns, people using H&R block, Jackson Hewitt, and all the other companies are experiencing the same scenario. I filed February 7th and on February 28th received an IRS letter to fill out/include the form 8962 (marketplace insurance). I faxed that form in, following instructions in the letter on March 3rd. My 6 week mark was supposed to be April 16th. Irs reps told me I would either have my money or a letter by then. Needless to say, I have still yet to receive either. I spoke to an IRS rep Friday and he was nice enough to fill out a "service request" for me which according to him is usually remedied w/in 4 weeks but at the same time he couldn't tell me if the department my return is in is even re-opened yet. Employees have apparently been told to not offer any guarantees and let the public know they are doing the best they can. Believe me, I'm a single parent of 2 teenagers that declares 0 for my withholding and counts on a financial infusion each Spring. My return is over $6000 I am still waiting. Unfortunately we're all in the same boat, we have no power to change it, and it is certainly not our tax preparation companies fault.
