@ anitracllns
Something is confusing. You wrote the following in an earlier post in this thread on 4/04/20:
"Meanwhile I still owe fees to Turbo tax that is supposed to come out my return that I have yet to get. I received my state but my Federal is held up."
If you used a paid product, there is no charge to speak to TurboTax Support. So I have no idea what is going on. Did you tell them you used a paid product? Did you pay the fees when your refund was delayed and you were billed, or did TurboTax auto-debit your bank account?
Only Free Edition users have to upgrade to PLUS for 29.99 for phone support. But if you had fees, then you are not using Free Edition. So I'm not sure why you were told you have to pay for support. All the paid products have free phone support from TurboTax. Maybe you need to call and speak to someone else. I think the TurboTax person you talked to did not understand the product you are using. Tell them which online paid product you used, such as PLUS, Deluxe, Premier, etc.
