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After you file
@anitracllns wrote:Do you know a number that particular bperson used to get through to the IRS???
I spoke with a turbo tax representative today and she told me I had to pay $60 to speak with someone live. As I stated I don't use a turbo tax software I just go online to prepare my taxes every year. $29.99 seems more reasonable but I still fill someone should have been able to answer a basic question. I am not trying to do a ammendment or anything more detail that I should be charged.
If you're using Free Edition, the FAQ I provided you above for getting a TurboTax phone number says the minimum purchase for phone support is PLUS (which is 29.99, not $60), so I don't know why you were told $60. Regular phone support does answer basic questions. Or did TurboTax Support misunderstood and thought you were referring to "Live TurboTax" which is something different. Did you ask to speak to a tax expert? That is not regular customer phone support. The Live product is an upgraded product that includes on-demand help from a CPA/EA tax expert. Regular phone support for Free Edition users should be PLUS at 29.99, but they may not be able to help you with the problem you are having if there's an IRS letter you haven't received.
But in any case, it sounds like from your previous postings that you said the IRS sent you a letter you didn't receive. TurboTax Support can't help you with that until they know what the IRS letter is wanting. You'll need to speak to either the IRS or the IRS Taxpayer Advocate Service for assistance. Here's the normal method to reach an IRS agent. You may or may not be successful. The IRS call centers have been closed the last few weeks, but a few users have reported recently they finally got through. If you keep getting routed to a center that is closed and not taking calls, you'll just have to try periodically. Hopefully, they will open up more fully soon. I'll also leave info for you below on reaching the IRS Taxpayer Advocate Service.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Listen to that menu, then choose 2 for "personal".
- Then at the next menu choose 4 for "all other things." Then you should be transferred to an agent, but there's likely to be a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
If you're unable to reach the IRS due to the Coronavirus shutdown, you can try contacting the IRS Taxpayer Advocate Service for your area. They are still taking phone calls in most states. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. To get the phone number for your area's IRS Taxpayer Advocate, go to the site linked below, find the USA map, and click on your state.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
