I don't know how to do a separate post. YES, you can get a live person, IF you are willing to wait about 3 hours. My brother did. We did it the unconventional way by calling the live person hotline for the Covid Economic Impact Payment. They hired supposedly 3,500 people to answer directly for the EIP payments. From there, ask for a live person for your IRS refund. They will tell you they can't see that info from their end and that you are calling the wrong number. Just explain that you can't do it through the traditional line because of it circumventing the access to choosing a live person. Whether or not you're calling about it- say it's about a refund owed that hasn't been paid or that you have a pending refund with no date set..if the rep is nice enough they will connect you. It took a total of 3 hours including wait time for an EIP rep to answer our call. He got his answer, which is that they are holding his refund because he didn't file a 2015 tax form. How crazy is that?
