Just Google how to talk to a live person at the IRS. Make sure you follow the directions you get step by step. I was able to get through last week. On hold for 1hr 15mins, but got some answers. Mine was due to my health insurance forms not being sent because now that it's not mandatory, TT doesn't prompt you to fill them out. If you get any kind of subsidy for health insurance, you need to send the health forms. The woman was very nice and patient with me from the IRS. You are supposed to send in some kind of paper they apparently sent you, but since I never got one, she said I just need to include all my info on the cover sheet. She also said the department who processes that kind of stuff is still not back to work, so it will take up to 60 days before I get any kind of anticipated date. I filed and they accepted January 27th. Got my state back less than a week later, but still no federal. I'm not near my desk to find the paper with the steps on how to call, but when I can, I will post with the steps. Hope this helps everyone
