@ jarrodgack wrote:
No, when I click on the 2018 option in "Your tax returns & documents" at the bottom of my splash page, and then click "Download/print return (PDF)", I get a mostly-blank 1040 form showing my name, address, occupation, and SSN, but blank fields throughout the document, including the 1040 worksheet.
Problem is, I filed a complete return through TurboTax, and the IRS received it (and paid out a return) as noted on their own transcript. Question is: why can't I get an accurate 1040 from TurboTax?
You didn't say if you actually ran the tool that DoninGA provided above.
So, unless you've already done so, first check to see if you have more than one account--even if you think you only have one. You may have started your return in one account, but completed your return in another account. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
