I actually spoke to a representative on the 19th, she told me it was their first day back. I waited an 1hr and a 1/2 the first number I dialed, then they transferred me to another extension and waited another hour, but I finally did speak to someone. The representative said they are starting to go through all the back logs first, so they are going by who sent in things first. I sent in my requested documents on March 24th. She said to call back after June 1st for an update, to give the representatives time to update the system with the information that was sent in.
