I was on hold for a little over an hour to get a live representative who patiently worked with me to verify my information..and was told pretty much that because of the closure due to the COVID-19 pandemic, offices have been short staffed..also the focus has been on getting stimulus to everyone..so in a nut shell as the office starts to bring back reps they will be picking up on the reviews again. I was asked to be patient and allow 30-60 additional days to process the review. I filed 1/27/20, was informed i was pulled for review on 2/20/20 and the stay at home order may have halted processing it..the 60 business days was up on 5/19/20. I had already mentally prepared for this answer so im not as mad as i could have been. Also if i get them back sometime in July i will be ok. It sucks to have to wait almoat 7 months for my return..but idc as long as i get it
