After you file

Correct!!! They are excepting phone calls. I just got off the phone with them after holding 1 hour and 13 mins. Now here's my question... If they processed an adjustment yesterday, why is it going to take 4-6 weeks for my refund to be DD into my account??? See the attached screenshot for the correct number to dial.  Don't make any selections when asked to choose a language, then when it asks for an extension dial six five two. 

Screenshot_2020-05-19-14-00-44.png