I submitted my return in January. The estimated date of my refund was 2/17. A few weeks later, I received a letter from the IRS requesting more info regarding my insurance. That SAME day, I sent it via certified mail. They received it. I have the confirmation. It's now May 19th and I still do not have my refund.
I called the IRS. They hang up after their message about COVID.
I've also contacted Tax Payer Advocate Services (part of the IRS) https://taxpayeradvocate.irs.gov/contact-us
and I got blown off by them as well because they are also in a state of being overwhelmed.
What's going on has no reflection whatsoever on Turbotax. No one expected a pandemic and getting a stimulus check that was issued by the IRS (thus more chaos).
Nevertheless, if I owed the amount of my refund or was late paying the IRS back...they would be all over me with letter upon letter. (been there done that). The fact that we have NO way of communicating with them is a disgrace. There are"pop up" solutions going on everywhere in the world right now. We need our refunds now more than ever. Someone needs to get on this bandwagon and figure it out ASAP.
