Unfortunately, once your tax return is accepted by the IRS everything that happens from there happens at the IRS, and is entirely under their control. As much as we at TurboTax would love to help you there isn't anything that we can do. Only the IRS has access to your tax return once it has filed.
We help you to prepare the tax return documents for submission, but once the IRS receives the return, they no longer provide any feedback to anyone except the taxpayer or someone with the taxpayer's express written permission in the form of a power of attorney.
When you utilize the refund transfer service (the agreement that allows you to pay for the TurboTax preparation software out of your refund) you do give permission for TurboTax to draft your fees from your account after a period of time if your refund has not been processed.
We are happy to extend that time when your refund is delayed, but since the IRS can't communicate with us about your return we only know if it is delayed if you contact us.
I am sorry @Cjann2210 that you didn't know that you could reach out to us to push that date back to provide some additional time to allow for your refund to process, but I can assure you that you will not be charged for the fees a second time when the IRS finally does process your refund.
The IRS is experiencing delays in processing all tax returns that require any sort of manual processing due to staffing shortages and department closures. We do not yet know when the IRS intends to return to normal operations.
@Leticiaenca
@Cjann2210
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