After you file

Hi,

 

I have applied for ITIN this year March/12/2020 for my wife and kids. I did not get any update till today May/18/2020.

 

I tried calling Customer care [phone number removed], I am not sure whats option i need to select to check the status.

 

I have selected option 1 to check the refund status. I don,t see the call has been routed to a agent who i can talk with.

 

Can you please guide me on this.

 

Regards,

Venkata