Your issue has nothing to do with Turbo tax as far as your return saying it's still being processed. This has to do with an issue on the end of the IRS. Maybe IRS did not receive something needed to process it. For example, forms sent to the IRS from health insurance company. Or possibly you made a mistake while entering your information in to TurboTax. Turbotax submits your return to the IRS and from there whatever happens is on the end of the IRS. Why would Turbo tax wait to take your payment until you received a refund? They did a service for you regardless of whether or not you are getting a refund. They deserve to be paid regardless.
