After you file

Mine was accepted by the IRS and when I didnt receive it I called Tirbk Tax and they can't seem to give me an answer. I made a agreement with them that the money would be dedicated when I get the money and up to now they took 150.00 from my bank and still haven't gotten my refund. How is that fair? It's not. I'm waiting in desperation for my money. I'm not rich. I just want what is mine to support my family