@ jessicabaynard wrote:
They took $310 out of my checking account and and overdrafted it so I got hit with another $100 in fees on top of that.
There is an appeals process to recover the overdraft fees (NSF, non-sufficient funds fee).
You will see a special phone number in the first paragraph of the FAQ below. Phone and tell them you had an auto-debit that resulted in an overdraft. Ask for an incident number so you can report you had an NSF fee due to the overdraft.
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
Once you have spoken to TurboTax Support and received your incident number for a NSF fee, then this FAQ below tells how to upload a copy of your statement showing your name and the overdraft fee. NOTE: You should redact (black out) any other personal info such as the account number, etc.
FAQ: How to submit a non-sufficient funds (NSF) case for review:
https://ttlc.intuit.com/community/charges-and-fees/help/submit-an-nsf-fee-case-for-review/00/25701
