After you file

My situation is identical to yours.  Same dates and all.  I filed my 911 with tax advocate 10 days ago, have left them multiple messages and still haven't heard back.  I think it's insane because we filed early and before 3/25 we don't get the automatic refund where the DOE is not offsetting due to the cares act like everyone else.  It's ridiculous.  They received my injured spouse weeks before the IRS shut down but we are still left here waiting with no one to help.