TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns and is not taking any phone calls.
If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds
Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
Since it has been so long since you filed, you may be able to get help from the Taxpayer Advocate Service:
https://www.irs.gov/taxpayer-advocate
Unfortunately others who have tried this say they leave messages but never get a call back. I'm sure they are overwhelmed with calls since the IRS is currently not taking any phone calls and is way behind in processing returns. If fact, they are not even processing mailed returns at the current time.
