@Jtrice wrote:
The same thing happened to me. I was notified TT was going to be taking their fees and I contacted them and was told the fees would be deferred until I received my return. 4 weeks later, not only have I still not received my refund, TT took over $200 out of my bank account, causing overdraft fees and my rent check to bounce. Great things to have to deal with in a state like PA that is closed and with shelter in place orders during this COVID-19 pandemic. I contacted TT and was told they couldn't do anything about it since the money was already home. After 11 years of using TT I would've never expected this to happen. I'll never use them again. And, I still have not received my return.
If their debit caused an overdraft, did you ask TurboTax Support to cover your overdraft fees? There is an appeals process to recover those NSF fees. You have to talk to them first and get an incident number. Then when you upload the statement, be sure to black out any personal info such as the bank account number. Only show your name, TurboTax charges, and overdraft fee. You can black out other non-related charges or anything else. Follow the instructions in the first FAQ below.
Once you have received your incident number, here is the FAQ that tells how to upload your document:
https://ttlc.intuit.com/community/charges-and-fees/help/submit-an-nsf-fee-case-for-review/01/25701
To talk to them and get an incident number, you can use the special phone number shown in the first paragraph of this FAQ:
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
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