After you file

I'm not too sure if this is help feedback. I don't know if this is right one that I can ask question. I'm on social security disability I don't file 2018-2019. I tried track Get my Payment statues found say it's not match to their record?. What does it meaning? I did enter correct social security every single day after they lock me for 24 hour lock me. I'm worried what if someone stole my ID or not I tried find more information how to find where FAQ say why not match.