After you file

I just hung up with Taxpayer advocates😡 here’s what I was told as of today- I e-filed on 2/21/2020 IRS recieved in same day . I filed Injured spouse form with my taxes I do this every year. (Even making monthly payments to Dept of Education I still have to do this) 5/8/2020 was post 11 weeks- nothing has changed on the Where’s my refund site no updates. I filed IRS form 911 On 4/30/2020 trying to get a Taxpayer Advocate- I need my refund! On 5/8/2020 I received a call from US GOVNT they received my 911 form and I would be getting a call today 5/11/2020 I also got my case # and direct phone number of my Taxpayer Advocate. 
All my stuff has been entered- then was given the due to COVID-19 bull crap - I stopped her and reminded her my taxes were filed 6 weeks before the COVID-19 - and seeing that the Dept of Education is NOT offsetting these should of been done ASAP. Dept of Education announced this 3/25/2020 but knew they were going to do this beginning of March. Well I’m beyond 😡 she’s sending over a request to get ours looked at ASAP (whatever that means in IRS land if it has any meaning!) she will contact me within 2 weeks with updates. Word has it they are trying to get IRS up and going starting today- I closed with if I owe them money they do whatever measures it takes to get- they owe us money we’re told to wait! This has to change!!!