This is for anyone who keeps getting this message on the very first page: "The information you have entered does not match our records." Try using Internet Explorer. I used Google Chrome for weeks and entered every variation suggested by people online (SS# with dashes, no abbreviations in your address, etc.). Then I tried Internet Explorer this morning and got right in.
In case it helps, I entered my SS# with no dashes, my address in all caps with the street type abbreviated and my ZIP code in the simple five-digit format rather than the USPS nine-digit variation. Good luck.
