You can't. They don't care about this. I had ordered something online using my turbo card. I was told my item would be shipped in 3 - 5 days. After nearly 2 months I still had not received my item. I initiated a dispute and it was denied the next day. Turbo said they found no error. That was their reason. There's nothing you can do except get rid of this card. Unfortunately you will never get your money back. They work for the scammers apparently.
