Sorry for the situation you are in. The fees for TurboTax cannot be taken out of your refund until the IRS sends it to you. If they don't send it to you because it is offset, then TurboTax can't get its fees paid. You agreed when you chose the service to pay your fees from your refund that you would pay them directly if they could not be paid from your refund or if the refund was delayed.
