I tried to do what was suggested with the link (and yes you are correct) .....I apparently have two accounts set up with the same USER ID. I don't know how that happened, but it did. So, the Turbo Tax Rep could see my other password when I called for help.....but, she wasn't allowed to provide it to me and I've spent countless hrs trying to figure it out, myself. I've even been locked out trying. I have no idea what it is and there's no one who will help me. I thought I figured it out, thinking I used this older USER ID that I had used years ago.....so, I tried that and they allowed me to reset the password, but, there were no returns uploaded to Turbo Tax. Luckily, I made a copy of them and have actually signed and sent them to IRS, but it's too soon to see if they've been uploaded to their IRS.GOV website. Thanks for trying!!!
