@ Rodrick1717 wrote:
Actually it says on get my payment that my check was scheduled for deposit on April 22. It’s May and have not received it. I contacted my financial institution. They have not received it. And yes I spoke with ach accounting department
Since you referred to "Get My Payment", I presume you are posting about an expected stimulus payment and not a Federal tax refund.
No one is going to know anything about your particular situation in a user community forum. However, there are some things you can check. Are you sure your stimulus payment is going directly from the IRS to your bank? Did you recognize your account number when you checked the info at the "Get My Payment" tool?
Or is it this:
Did you on your 2018 or 2019 return choose to pay any TurboTax fees out of your Federal refund? If so, that process uses a temporary bank account at an intermediary bank. If the IRS sent your stimulus payment to that same intermediary bank account you used before to pay your fees, that account would now be closed, so the company handling that (SBTPG) likely sent it back to the IRS, who would issue you a check in the mail.
If you DID use that method to pay TurboTax fees when you filed a tax return, you can phone the intermediary company SBTPG, to see if that is indeed the way they are handling a stimulus payment in that scenario. They may also be able to tell you if they received your stimulus payment and sent it back to the IRS.
The link below has their phone number and support hours:
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
