After you file

I entered my direct deposit information in the Get my payment tool on April 16,2020 and I have yet to receive a direct deposit date. I don't know whats going on and I feel so helpless. There is no one to call!!! I don't understand how some one haven't notice this problem. I don't know what else to do. I did email CNN I hope someone see the email and get to the bottom of what is going on.  How can they over look us