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I'm having the same problem and recently noticed while you can't contact anyone for any help you can fill out a " satisfaction survey" for the get my payment app.
I am now sending hundreds of them a day asking for more information about why it's still giving me that message.
I am not doing it thinking it will help , honestly my goal is to just have then acknowledge the problem in the FAQs they apparently update "frequently"
May 3, 2020
8:55 PM