the IRS is not answering the phones as they were closed the last 4 weeks due to COVID. they sent 10,000 people (of their 70,000) back to work on Monday, but the article I saw didn't say they were going to answer the phones.
From other posts, i do believe the stimulus will not be send until they complete processing your 2019 return.
here is the IRS FAQ:
Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, this could mean:
- You are required to file a tax return, but:
- We haven't finished processing your 2019 return
- The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
- You don't usually file a return, and:
- You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
- You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
- You’re not eligible for a payment (see Eligibility).
