I have filed my taxes last Feb 26th 2019 yet i have not received any my refund. I have been using turbo tax for 4 years now. But this time I am experiencing difficulties.

This is frustrating you don't have customer service to help customers. 

It shows its printed however I have yet to my refund. and it don't show my California refund this for 2018. 

Turbo tax has no customer service after the filing. Will i be penalize if My taxes was not filed by turbo tax? 

Is there legal repercussions?