I'm going through the exact same thing where I can't prove my identity to people that are not currently in the office. I also don't understand why you can only do it online if you have a mortgage, credit card or other ridiculous ways that alot of common ppl don't have. I've even looked for someone to email but that's hopeless 😔. It's like they don't care at all about the ppl who like me had appts( my appt April7,2020) but they closed. I was told on the day they were closing by s IRS rep that due to the shut down,his Mngr said that a field agent would get in touch with me... Never happened!!! There has to be someone out their to help us.. Also as for tax advocates they refer us too,their closed as well.
