For your son's return that is still processing, it sounds like perhaps it has been selected for a manual review. This happens to a fair number of returns at random - it doesn't necessarily indicate that there is a problem with the return, however it does, of course, mean the problem of not getting the refund is still a hassle.
Unfortunately, as you have learned, at the moment there is no one at the IRS to call in order to speed up the process or ask questions. One thing that can sometimes help you to understand what the hold up is, is to review the tax transcript. It won't speed anything up to have it but some taxpayers seem to just feel better getting some confirmation that something is happening and their return isn't just lost in space. You can get tax transcripts here: IRS transcripts.
We still can't quite decipher the order that the IRS is sending out deposits or checks. You can check on your specific payment status here: IRS Get my Payment. This tool allows you to see when the IRS sends or intends to send your payment and by what method. In some cases, it allows you to update your information.
IRS is currently requesting that SSI recipients, like your daughter, register here to expedited their payments: IRS non-filer payment registration
If you check the IRS site and your information isn't yet available, check again the next day as they are still updating their systems. You can check the status for yourself and for your son and daughter here - although I would expect it to take a number of days after registration for your daughter's information to be located by the tool.
I hope your family starts to see payments and refunds soon!
@njkj
@S_Kinison - thank you!
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