After you file

It is not at all solved!!!! Im in the same situation as in I did not file for 2018 and due to me not being able to verify my identity I still habe recieved my taxes i filed back in January nor am i going to receive a Stimulus Check either because my federal taxes still say they are being processed so my stimulus check can not be sent to me. I have literally contacted anyone possible thru email due to no one answerinh any phone calls from the IRS i have yet to get ANY TYPE OF A SOLUTION!!!! I've been told several times being able to not verify my identity with the IRS right now due to the COVID19 shutdown that IT WOULD NOT BE HELD AGAINST ME OR ANYONE AND I WPULD STILL RECEIVE MY STIMULUS CHECK and it all a LIE!!!! I don't know What else to do! Please can anyone help me and everyone that's going thru these issues give us some type of REAL ANSWERS!!!! Please, I am a single mother and struggling I need my tax money!!!!