Yes. Very frustrating. I did have correct bank account information on file with 2019 taxes, but did not receive a refund, but paid. Went into the Get My Payment site and was informed that they did not have direct deposit info, so I added it, along with the info from my 2019 return -- all double-checked and correct. Now, I get the same message you are getting. I did everything correctly, and still this happens.
