I am in a similar position. Today I spent over 4 hours talking to our local post office and trying to obtain a phone number for the Fresno processing facility where the last scan occurred. The PO agent was sympathetic but totally unhelpful. The number he gave me rings for about 90 seconds and then disconnects. So...at the suggestion of the USPS Consumer Affairs Associate who wrote "please do not hesitate to contact me for any future questions or concerns," I called the number at the bottom of her reply email entitled "Your USPS Service Request #xxxxxxxx Has Been Resolved!" At present I have called 5 times and spent over an 100 minutes on hold -- to no avail. Resolved? Maybe resolved in her mind, not in mine. As others have noted, having sensitive information (especially SSNs) floating somewhere in California is anxiety-producing. Further, had our refund been processed timely, our stimulus payment would have been based on 2019 AGI which was substantially less than 2018. The discrepancy being $1,948 versus the $348 received. I suppose I will need to refile. And what happens if the lost return is finally delivered? Google searches produce no information about such an event. With IRS offices closed and telephone lines unstaffed, I am frustrated!!!!!!! Online tools are no substitute for human interaction.
