@Smashboxx
The agents who are working right now are "real" agents, not the temp help that answers the phone most of the time during tax season. They don't just work collections, he didn't even mention that; that just happens to be one of the few extensions the IRS deems "essential" right now (unsurprisingly, since it concerns them receiving revenue, not sending it out). I've had help with other issues calling similar numbers, even had one transfer me to another campus to have a form worked right then and there (Injured Spouse). He made it clear he could help with a lot of issues, including if there was an identity issue (which is a holdup for some people right now). He just stated that they don't have any access to the stimulus system at all, and could only refer me to that automated line. I can't imagine anyone else calling would have any better luck.
