No, I did owe, so the problem wasn't a ZERO issue... I did see that was causing technical issues, but certainly not my case. It is the second page on the portal, after filling out the first page with ssn, address, etc... The second page asks for AIG, refund/owe amount, and checking/savings info to give to the IRS. This is where I keep getting locked out bc I am apparently typing in the wrong info for the refund box. The help button does say to look on 2019 1040 line 23, but mine is blank. I didn't know if anyone else was having the same issue and how to rectify it. Thanks for your help and suggestions.
