Very disappointed with turbo tax. They ask you to pay all the unnecessary fees and justify it by telling you they will be with you every step of the way! With everything going on in todays world I have questions. As I'm sure most people do. I'm in the same situation my return has said accepted for 18 days however not approved. Turbo tax says it should say approved after 2 days! This is the downside of not filing at somewhere like h&r block there is a physical human to answer your questions. They need to open up some type of hot line of something. Cant get through to anyone its extremely, extremely frusterating beyond belief. We need help. We pay you money. Stop false advertising and soliciting that we will have 24/7 assistance if needed if we pay this and that. Before you know it your down an extra 200$ on your return cause of these people and it's a ghost land. No one to answer or help you. Please change this, PLEASE!!
Sincerely,
A hardworking american citizen !!!!
