After you file

I still haven't got mine and I have been waiting Since Jan 26th !!... I called afterbi showed them proff of who I was . And she told me 9 weeks..m i waited 9 in a half weeks never got it.. I called and the lady said it was never sent in to be processed. So she sent it in for me . And she said it would take up to another 9 weeks . And here it is and I still HAVEN'T GOT IT