Same think happened to my husband we got a letter he called and verified his identity by phone then 2 weeks later we get a letter that as of the date on that letter, which was April 5th, it would take 9 weeks and if he did hear back from them within 60 days to call.. we were never able to get through with the # they provided until we started messing with the automated system and finally got someon on the other line just to tell us that they didn’t knw why it was not done yet, but that we had to wait another 60 and if it’s still not processed to call and let them knw. We filed in February, verified in March, they started counting 9 wks in April, we are going into July and still nothing. Ugh!!
