My daughter filed her 2018 refund last year. As she hadn't worked that long and didn't make very much, we opted to send the info through the mail. We never received her refund and figured it must have been stolen from our mailbox. Her life was more than crazy at that time so I honestly don't know that she received any emails letting her know of the status of her return. We don't know if it was rejected, or if as we thought it was stolen.
This year we've tried several times to submit the refund electronically. It's been sent back each time saying the PIN doesn't match last years or it's the AGI. We know for certain the AGI is fine, but we don't understand why it won't let her efile as she didn't have a pin from the previous year since we chose to snail mail it. Now we're past the point of being able to efile again even though the date has been changed.
Can anyone recommend a course of action? We've tried going to the IRS.gov site, but due to this not so lovely virus no one is available to help us out. I don't know if the issue is with the IRS itself or with the TurboTax program.
