After you file

Idk why, but the IRS portal keeps saying for DAYS now that I am not putting my info in correctly, then locks me out for 24 hours. I am entering my AGI in correctly, and as for the refund/owe box, we owe money and had our refund taken. We still owe a bit more money, so WHAT EXACTLY are they asking for? The amount they took, which would've been our refund amount? Because that isn't working... neither is the refund amount, plus the letter the IRS sent me with the remainder balance (which I added the two), and that didn't work either!! I'm so confused and need this stimulus money ASAP! PLEASE HELP!!