After you file

It's crazy!! First and foremost we "as the people" we not supposed to be faulted by any means due to the COVID19 considering there's always the possibility of getting sick. Out all of that aside...i am so sick and tired of every single person telling me the exact same response! Hello, doesnt everyone understand that we don't need to be told to contact the IRS no matter what the reasoning is! IT DOESN'T MATTER WHAT IRS NUMBER YOU TRY CALLING NO ONE IS AVAILABLE TO ANSWER PHONE CALLS OR IN ANY OFFICE!!!! SO WHAT ARE WE SUPPOSED TO DO????