I have had pretty much the same problem. I electronically filed our return and it was accepted on February 27th. It sat with the status bar "waiting for approval" for 14 days and then the status bar disappeared and it went to a note saying it is being processed and a refund date will be provided when they have one. It has been sitting that way since mid-March. I don't think they are updating their Refund Status site. We did get our stimulus check; but they based it on our 2018 return (where I made more money) so we didn't qualify for the full relief amount (we would have had they used our 2019 tax return that they are still reviewing) - So...that kind of sucks. I guess though that I should be happy we received anything at all. I do wonder why they are not processing federal refunds (or at least MINE) right now :(
I am SURE this has to do with the many "critical updates" that Turbo Tax has had this year and me being organized enough to file early. And you are right...Turbo Tax has not been helpful in this instance. Very disappointing as I have used their software for many years with no problem at all and this year when the refund would have come in handy it is being held up.
