After you file

I used turbo tax 10yrs 2018 and 2019 I did turbo card on 13th I called Turbo they assured me that it would be on my card well on 16th I checked IRS need my bank info so I put my information 24hrs later it states I'm eligible but going to my bank date unknown well I did my son's same day on 16th applied his cash app well this morning his said been mailed by 4.24.2020 so I don't know wonder why mine haven't updated