After you file

The thing is that mine doesn’t let me even get there to update my info it just says according to information we have on file we can’t determined your eligibility for a payment at this time “ whatever that means, I’ve read all the requirements and I meet them so I’m not sure what’s going on. The only thing I did have done when I did my taxes was turbo tax took out their charge straight from my refund so not sure if that has anything to do with it since I have heard different things on it .