If you try to request a new card online it will ask you to sign into your account...or set up a new account. To sign up for a new account the system will then ask for the 16 digits on the card ...which I don't have ! If you have forgotten either your User ID or Password it will...you guessed it....ask for the 16 digits on the card...which I don't have ! Does anyone at Turbo Tax actually check out these links ?!! Now I will admit that I haven't tried calling in to customer service. Understandably there is a long wait time which I don't care to go through at this time. I will wait awhile then try it.
