After you file

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.

 

You have to listen to the prompt. Press 2 then press 1 then press 1.

If you do not know your card or account number it will ask for your social security number.

 

This worked for me. I requested a card on 3/24 and got it 4/2