After you file

Has anyone that used the WHERES MY PAYMENT tool, had an apt/set/unit # in their address?? It keeps kicking/locking me out... I can’t figure out which format needs to be used. The Turbo Tax Specialist I spoke with yesterday stated that I had no direct deposit info on my transmitted return because I paid my filing fee and received an advance from my return. I just want to update my info and get my payment!!!