I know people that filed through Jackson Hewett that are going through the same issues.
The problem is not Turbo Tax or Jackson Hewett. I'm facing the same problem but I was able to enter a new direct deposit info on the "get my payment page."
The issue is the third party companies that were used to loan us the refund advance and those that were used to deduct our filing fees if you opted for those to come out of your refund.
I believe they provided a different form of direct deposit to IRS so they could take their money out first before depositing yours in your account.
So they can avoid people not paying them back.
Due to this, the IRS do not have the current our current direct deposit info on file so they'll either use our previous direct deposit info or mail a check if we don't go to their page and update our info ASAP.
I hope this helps.
If you didn't take advance nor elect to have them take your filing fees from your refund,then you should get your refund on your turbo tax card
