@yvonne-casas wrote:
Yes, Federal Return. I requested my return to be deposited to Green Dot Bank w/whom I have a direct deposit account/checking. TT fees were applied. I received a cashier's check from Green Dot Bank but w/a summary by TPG (Santa Barbara Tax Products Group) stating not able to deposit my refund using the designated account information. A weak later I received my stimulus check through my direct deposit with the same information I have on file with TT and IRS.
You said "TT fees were applied", so I'll assume that means you chose the option to pay the TurboTax fees out of the Federal refund instead of paying upfront. If so, that process is indeed handled by SBTPG as you stated above. Ironically, SBTPG is also a Green Dot company.
If a deposit from SBTPG's intermediary bank to your deposit account failed for some reason, it would go back to SBTPG's intermediary bank, and SBTPG would then mail you a check with your refund less a $20 service fee.
The folks at SBTPG are the ones you need to talk to. This is a user community forum. No one is going know anything specific about your situation here or be able to explain why one deposit worked and one didn't. You'll need to see how they explain it.
You said above that the deposit info was the same for both your TT info and IRS info, so did you double-check and verify the deposit information provided in your return?
SBTPG has a phone contact page at the following link. It also shows their business hours.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
